BirdSupplies.com Shipping Policy
Canadian Customers: Due to the Canada Post strike, we may temporarily cancel or suspend all shipments to Canada.
Shipping Within the Contiguous United States:
We strive to ship most in-stock items within 2 business days. Once your order ships, you’ll receive an email with tracking information.
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Free shipping is available for US orders of $69 or more.
- For orders under $69, shipping is a flat rate of $6.99.
We primarily use USPS and UPS for shipping, but carriers may vary depending on your location.
Delivery Timeframes:
Shipping times are estimates only and not guaranteed. While we do our best to ensure timely delivery, unexpected events like extreme weather or other "acts of God" may cause delays. We recommend allowing extra time for shipping during such events.
If Your Package Says Delivered
If your package is marked as delivered but you can’t find it:
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Check your mailbox. Our products often ship in poly bags that fit easily inside.
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Ask your courier or neighbors. Sometimes packages are delivered to a secure location nearby.
Still can’t locate it? Reach out to us at info@BirdSupplies.com, and we’ll be happy to assist you.
International Orders
All prices on BirdSupplies.com are listed in US Dollars (USD). Your credit card provider will bill you in your local currency at the current exchange rate.
Important Notes for International Customers:
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Legal Importation: You are responsible for ensuring the product can be legally imported to your destination country.
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Customs, Duties, and Taxes: Import taxes, customs duties, and fees may apply and are the responsibility of the recipient. These charges are non-refundable, even if a shipment is refused or returned due to unpaid fees.
If customs procedures cause delays, this may extend beyond our initial delivery estimates.
Tips for Avoiding Delays:
- Provide a reliable phone number for customs to contact you if needed.
- Respond promptly to carrier or customs inquiries about duty or tax charges.
For further questions about international shipping, please email us at info@BirdSupplies.com, and we’ll do our best to help!
Thank you for shopping with BirdSupplies.com! Let us know how we can assist with your feathered friend's needs.
