Privacy Policy

Last updated: June 12, 2026

This Privacy Policy describes how BirdSupplies.com (“BirdSupplies.com,” “we,” “us,” or “our”) collects, uses, and shares personal information when you visit our website, make a purchase, sign up for emails or text messages, contact us, or otherwise interact with our store.

By using our website, you agree to the collection and use of information as described in this Privacy Policy.

Personal Information We Collect

We collect personal information that you provide directly to us, information collected automatically when you use our website, and information from service providers that help us operate our store.

Information You Provide

We may collect the following information when you place an order, create an account, contact us, sign up for marketing, or interact with our website:

• Name

• Billing address

• Shipping address

• Email address

• Phone number

• Order history

• Customer support messages

• Marketing preferences

• Any other information you choose to provide

Payment information is processed by Shopify and/or our payment processors. We do not store full credit card numbers on our systems.

Device and Website Information

When you visit our website, we may automatically collect information about your device and how you interact with our site, including:

• IP address

• Browser type and version

• Device type

• Time zone

• Pages or products viewed

• Referring website or search terms

• Interactions with our website

• Cookie, pixel, and similar tracking information

We use this information to operate our website, improve the customer experience, understand site performance, prevent fraud, and support marketing and advertising.

Order Information

When you make a purchase, we collect information needed to process and fulfill your order, including your name, billing and shipping address, email address, phone number, order details, payment status, and shipping information.

We use order information to:

• Process your payment

• Fulfill and ship your order

• Send order confirmations and shipping updates

• Provide customer support

• Screen orders for fraud or risk

• Maintain business and tax records

• Send marketing communications when you have opted in or when permitted by law

Email Marketing

If you sign up for our email list, make a purchase, or otherwise provide your email address where permitted, we may send you emails about BirdSupplies.com products, promotions, educational content, new arrivals, and other updates.

We use Shopify Email and Shopify’s marketing tools to help manage email communications. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us.

Transactional emails, such as order confirmations, shipping notices, account messages, and customer service responses, are not marketing emails and may still be sent when necessary to provide our services.

SMS/Text Message Communications

If you provide your phone number and consent to receive text messages, we may send SMS messages related to your order, customer service, or marketing messages such as promotions, product updates, and reminders.

SMS information may include your phone number, message content, consent status, delivery status, opt-out status, and related order or customer information.

Message frequency may vary. Message and data rates may apply. You can opt out of marketing text messages at any time by replying STOP, or by contacting us. You may also reply HELP for help where supported.

We do not sell or share SMS opt-in consent or SMS consent data with third parties for their own independent marketing purposes.

How We Use Personal Information

We use personal information to:

• Operate and maintain our website

• Process and fulfill orders

• Communicate with you about orders, products, services, and support

• Send marketing emails or SMS messages when permitted

• Personalize your shopping experience

• Improve our website, products, and services

• Prevent fraud and protect our business

• Comply with legal, tax, accounting, and regulatory obligations

• Enforce our policies and protect our rights

How We Share Personal Information

We share personal information with service providers that help us operate our business. These may include:

• Shopify, which powers our online store

• Payment processors

• Shipping and fulfillment providers

• Email and SMS marketing providers

• Customer service tools

• Analytics providers

• Advertising partners

• Fraud prevention and security providers

• Professional advisors, such as accountants or legal advisors, when necessary

We may also share personal information if required to comply with applicable laws, regulations, subpoenas, court orders, legal processes, or government requests, or to protect our rights, customers, property, or safety.

We do not sell personal information for money. However, certain privacy laws may consider some advertising, analytics, or cookie-based sharing to be a “sale” or “sharing” of personal information. You may have the right to opt out of this type of sharing, as described below.

Advertising and Analytics

We may use tools such as Shopify analytics, Google Analytics, Meta/Facebook advertising tools, Microsoft/Bing advertising tools, and similar services to understand how customers use our website and to show relevant advertising.

These tools may use cookies, pixels, tags, or similar technologies to collect information about your use of our website, your purchases, and your interactions with ads.

You can manage certain cookie and privacy preferences through our website’s cookie banner or privacy settings where available. You can also adjust your browser settings to block or delete cookies.

Cookies

Cookies are small files placed on your device when you visit a website. We use cookies and similar technologies to help our website function, remember your preferences, keep items in your cart, support checkout, understand website performance, and provide relevant marketing.

Types of cookies we may use include:

• Necessary cookies, which help the store, cart, checkout, and account features work properly

• Analytics cookies, which help us understand website traffic and performance

• Marketing cookies, which help us measure and deliver advertising

• Preference cookies, which help remember choices you make on the website

You can control cookies through your browser settings and, where available, through our website cookie banner or privacy controls. Blocking cookies may affect how the website functions.

Your Privacy Choices

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Request access to the personal information we have about you

• Request correction of inaccurate information

• Request deletion of personal information

• Opt out of marketing emails

• Opt out of marketing text messages

• Opt out of certain targeted advertising or sharing

• Request a copy of your personal information

• Appeal a privacy request decision, where required by law

To make a privacy request, contact us at support@birdsupplies.com.

We may need to verify your identity before fulfilling certain requests.

Email and SMS Opt-Out

You can opt out of marketing emails by clicking the unsubscribe link in any marketing email.

You can opt out of marketing text messages by replying STOP to a text message from us, where supported, or by contacting us at support@birdsupplies.com.

Please note that even if you opt out of marketing communications, we may still send transactional or service-related messages, such as order confirmations, shipping updates, account notices, or customer support replies.

Data Retention

We retain personal information for as long as necessary to provide our services, fulfill orders, comply with legal, tax, accounting, and reporting obligations, resolve disputes, prevent fraud, and enforce our agreements.

When personal information is no longer needed, we will delete, anonymize, or securely retain it as required or permitted by law.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your personal information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate. These countries may have data protection laws that differ from those in your location.

Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us at support@birdsupplies.com and we will take appropriate steps to delete it.

Do Not Track

Because there is no consistent industry standard for responding to “Do Not Track” browser signals, we do not currently alter our data collection practices when we receive such signals.

Where required by applicable law, we will honor recognized opt-out preference signals or privacy controls.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of those third-party sites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal requirements, or business operations. The updated version will be posted on this page with a revised “Last updated” date.

Contact Us

For more information about our privacy practices, to make a privacy request, or to ask a question or make a complaint, please contact us at:

BirdSupplies.com
5025 N Sungold Ln.
Castle Rock, CO 80109
United States

Email: info@birdsupplies.com