Wholesale Policies

ReSeller Policies:

By filing out our Wholesale Application form, you agree to our wholesale policies. At this time, we screen wholesalers for compliance with our policies as a means to protect our resellers from price undercutting.  We prefer to work with premium specialty stores and clinics that cater to the specialized needs of exotic birds. We require resellers to never place UnRuffledRx Brand products on sale for less than 20% of MSRP.  We currently require that our retail partners refrain from listing our products on Amazon, Ebay, or any other similar "discount" shopping channel. We plan to phase in quality e-commerce stores soon. 

Shipping Information:

We make every attempt to ship orders within 24 hours of order placement.  On occasion we get slammed with orders and shipments may take up to a week, especially on our bird collar line.

Our preferred shippers, at the time of this writing are USPS for orders under 2 pounds and UPS for order over 2 pounds.

Actual shipping rates apply to wholesale orders.  We currently ship to USA and Canadian businesses., Inc. is not responsible for customs or any other fees for Canadian wholesale orders. 

Once a packaged is picked up by USPS or UPS, they take custody of the package. Any disputes will go through the shippers channels.

Damaged Packages:

We go to great lengths to ensure that your order is correct, properly packaged, and well protected. Despite our best efforts, damage or loss sometimes occurs during transit. If any of your items are damaged or lost, please contact uswithin 48 hours of receipt so that we can assist you.

Order Tracking: 

As a registered account, you may always track your order through your account portal.  Simply log in, click "My Account" and track orders.

Drop Shipping

Drop shipping over the web is not encouraged. We can only guarantee drop ship orders when placed over the phone or by email directly to sales reps. $50 minimum required.