Thanks for your inquiry regarding our exchange policy. We want you to be happy with your purchase from BirdSupplies.com and are happy to support you in finding supplies that will help your bird.
We offer exchanges within the US and its territories. Merchandise must be in new, unused condition and received within 30 days of purchase date for a refund, credit or exchange.
All packaging must be in original condition. Items damaged during normal, pet-related activities, including bite marks and dust are ineligible.
We charge a flat $5.00 rate for return postage for exchanges. If the item that you want is more expensive than the original item, we'll also bill for the difference.
Please accept out apologies. We'll make it right. Fill out the Contact Us form and provide your name and order number with a brief explanation and we'll make it right. We'll promptly send the correct item and a return label, if applicable.
Please print out the form below and enclose it with your return.