Shipping Protection

Add Shipping Protection to your shopping cart to protect yourUS-based shipments.*

If you have a problem with your delivery, please contact us at support@birdsupplies.com. We kindly ask that you provide photos of damaged shipments.

If your order shows as being delivered but you can't find it, we'll ask you to followlost package procedures**. We've found that 98% of lost packages are located quickly when you follow these procedures. But if your package can't be found within 3 business days of posted delivery, we'll file a claim with the carrier and ship another one!

*Winter Shipping Notice: We strongly advise that if you've ordered freeze-sensitive products like a bird spray you choose Priority or Express Shipping to avoid long delays in cold warehouses or delivery trucks during winter months. Also, please plan to retrieve your delivery and bring it inside within 30 minutes of delivery. FedEx and the US Postal Service won't honor insurance claims for frozen or damaged product/packaging.

**Lost package procedures

1. Ask neighbors if they may have received the package by accident.
2. Go to your local USPS or ask your local carrier where the delivered package was placed.
3. Ask other family members if the package was taken in by them.
4. If it was delivered to a mailbox, check the very back of your mailbox. Sometimes packages get pushed to the back and are missed