Add Shipping Protection to your shopping cart to protect yourUS-based shipments.*
If you have a problem with your delivery, please contact us at firstname.lastname@example.org. We kindly ask that you provide photos of damaged shipments.
Lost Package: If your order shows as being delivered but you can't find it, we'll ask you to followlost package procedures.** We've found that 98% of lost packages are located quickly when you follow these procedures. But if your package can't be found within 3 business days of posted delivery, we'll file a claim with the carrier and ship another one!
**Lost package procedures
*Winter Shipping Notice: If you've ordered something like a bird spray or Red Palm Oil that could be damaged in cold temperatures, make sure you choose Priority or Express Shipping so that it doesn't sit too long in cold warehouses or delivery trucks during the winter. You should also plan to pick up your delivery as soon as possible and bring it inside within half an hour, otherwise, FedEx and the US Postal Service won't be able to insure it if it gets damaged.