To receive a refund on returned items :
Failure to comply may result in a minimum 25% restocking fee
Please Note: The buyer is responsible for return shipping.
For more detail see our Full Return Policy
Once your return is received at our our team inspects it to ensure that it meets the above requirements within 48 business hours. We'll issue a store credit or simply refund the payment used to make the purchase. This way, you'll be able to order the correct size and colors you need!
BirdSupplies.com does not take title to returned items until the item arrives at our warehouse. At our discretion, a refund may be issued without requiring a return. There is a 30-day time limit from the date of purchase on all returns. The item must be in brand new, unused condition and returned with its original packaging intact in order to receive store credit.
The customer is responsible for shipping costs on all returns. If item shipped under our free shipping policy, the original shipping charges will be deducted. All packaging must be in original condition. Items damaged during normal, pet-related activities, including bite marks and dust are ineligible.
We charge a flat $5.00 rate for opened packaging.
Click Here for Return Form
Please accept our apologies. Please let us know within 3 days of delivery and we'll make it right. Fill out the Contact Us form and provide your name and order number with a brief explanation. We may ask for a photo. We'll promptly send the correct item and a return label, if applicable. Print out the form below and enclose it with your return.
Click Here for Return Form
Unused items ordered in the wrong size/color can be returned for immediate store credit. Just email us your tracking # and once its accepted by the courier, we'll issue a store credit so that you may purchase the correct size.
Please note, items must be returned according to pursuant to the same conditions required for returns as set forth above. Shipping charges will apply. If the reason for return is our fault, we will happily pay return shipping and make things right!
If your product arrived damaged, please contact BirdSupplies.com within 3 days and we will correct the issue.
Store credits are processed through our loyalty program. Please make sure that you've signed up for an account on our store to ensure that your credit is processed promptly. Store credit is applied once the item is received at our warehouse.
Please allow up to 48 hours for processing. Please note that credits are for actual price paid for the product, minus any discounts. If order qualified for free shipping, shipping charges are deducted from the store credit. If packaging has been torn or opened, a flat $5.00 rate is charged for repackaging the product.
Behavior consultation and course time slots fill up fast. Consultations: We hold a spot for you when you book a consultation. Consultations will be fully refunded, minus the cost of any digital content that was provided to you, within 48 hours of the scheduled service. You may reschedule the meeting.
Courses: Courses may not be cancelled.