Exchanges / Store Credit
Exchange / Refund Policy
We know that finding a bird collar that works and that your bird tolerates can be tricky. Sometimes things just don’t quite work out. That's why we offer one free bird collar exchange on us. BirdSupplies.com offers free exchanges for products of equal value within 30 days of purchase.
To be eligible, returns must be in brand new, unused condition with no bird damage. If applicable, all tags must be intact. Customer is responsible for return shipping charges. All exchanges are subject to inspection. Supplements and clearance items are not eligible for an exchange.
5025 N Sungold LN
Castle Rock, CO 80109
Clearance items and avian supplements may not be returned or exchanged. All sales are final.
Please follow these instructions to be eligible for an Exchange or Store Credit:
The following exceptions apply:
- Customers may make one exchange per order.
- Exchanges are only offered for US based orders.
- Supplements and sprays are excluded and ineligible for exchange.
- Enter exact specifications of desired exchange item, including color and size. Always include your original receipt with a note telling us exactly what you want to exchange the item for, including size or if you'd prefer a store credit.
- All items must be in brand new, unworn condition, unwashed, with packaging intact (if applicable) to qualify. This includes any evidence of wear, including trims, dander or dust, dirt, bite marks, and smoke smell or any other odors. Any items that are not in brand new condition will not be eligible for exchange or credit.
- eBooks: Immediately after your payment is processed, you will receive a link that allows you to download the eBook up to three times. We are unable to revoke access to the book and therefore, can not offer a refund for eBooks.
Feel free to contact us with any questions.