Exchanges / Store Credit
Exchange / Refund Policy
We know that finding a bird collar that works and that your bird tolerates can be tricky. Sometimes things just don’t quite work out. That's why we offer one free bird collar exchange on us. All unworn, unopened, unwashed, unaltered items with tags still attached can be returned within 30 days of shipping for an exchange of equal value, no questions asked. Return to the following address:
5025 N Sungold LN
Castle Rock, CO 80109
Clearance items may not be returned or exchanged. All sales are final.
Please follow these instructions to be eligible for an Exchange or Store Credit:
The following exceptions apply:
- Customers may make one exchange per order.
- Exchanges are only offered for US based orders.
- Enter exact specifications of desired exchange item, including color and size. Always include your original receipt with a note telling us exactly what you want to exchange the item for, including size or if you'd prefer a store credit.
- All items must be in brand new, unworn condition, unwashed, with packaging intact to qualify. This includes any evidence of wear, including trims, dander or dust, dirt, bite marks, and smoke smell or any other odors. Any items that are not in brand new condition will not be eligible for exchange or credit.
- eBooks: Immediately after your payment is processed, you will receive a link that allows you to download the eBook up to three times. We are unable to revoke access to the book and therefore, can not offer a refund for eBooks.
Feel free to contact us with any questions.