Exchange Program Exchange Policy


When you receive your order, please perform a visual inspection to determine if you received an accurate bird collar for SIZE for your bird.  Also, knowing your pet's disposition, please determine your birds' ABILITY TO REMOVE the collar prior to removing the packaging or placing the collar on the bird.

 We want you to be satisfied with your purchase.  You may exchange any unopened, unworn bird collar or supplement for credit toward any other product in our store. Items that have signs of wear or missing or altered packaging are NOT eligible for an exchange. Shipping charges are not eligible for refund.

eBooks:Immediately after your payment is processed, you will receive a link that allows you to download the eBook up to three times.  We are unable to revoke access to the book.  If you can't find the email, please check your spam or promotions folder.

Please ensure that adequate postage is put on your return. Returns without adequate postage will be returned to you.  Please DO NOT require a signature upon delivery. We suggest that you use a trackable return method. 

    Our policy is simple: If you're not 100% satisfied with your pet supplies, you can return them. does not take title to returned items until the item arrives at our warehouse. At our discretion, a refund may be issued without requiring a return. There is a 30-day time limit from the date of purchase on all exchanges and returns. The item must be in brand new, unused condition and returned with its original packaging in order to receive a refund or exchange. The customer is responsible for shipping costs both ways, on all returns and exchanges. We suggest that you use a trackable return service.

    It s imperative that correct return postage is applied to your return package with no signature required.  We are unable to retrieve packages from any delivery service.

    Unused items ordered in the wrong size/color can be exchanged within 30 days of purchase. Items must be returned according to pursuant to the same conditions required for returns as set forth above. Shipping charges will apply.  Please enclose a check if your exchange costs more than the return did.  Also, enclose $5.00 to cover US shipping charges and $35.00 USD for international orders.

    If the reason for return is our fault, we will happily pay return shipping and make things right!

    If there is a shipping error or damaged product please contact within 3 days so this can be corrected.

    Personalized items may not be returned. We are here to help you if you have any problems. Please contact us 719-650-0812

    Returned items must be in its original, unused condition to receive a refund or exchange. The item(s) being returned must be completely free from dander, dust, hair, beak marks, smoke smell, or any other evidence of use. Items should be returned in  original, unaltered product packaging with all parts and instructions. Refunds will not be issued for lost or damaged returns when GPS Tracking shows delivery.

    Returns Dept.

    5025 N Sungold Ln

    Castle Rock, CO 80109

    Refunds are issued in the same form of payment originally used.  You will receive an email when your return is processed (please be sure to include a valid and correct email address with your return). Please allow 5-7 days from the time we receive your return.  

    Please include order packing slip with the return package. If processing for an exchange, please describe exactly what item(s) you would like to exchange your return for, including size and color.

    If your packing slip cannot be located, please include your order number, shipping address name, address, phone number, and email address so your account can be located. 

    We use GPS tracked shipping providers who provide accurate package drop off locations.  If a package has been tracked to have been delivered, but you’re having trouble locating it, please take the following steps to retrieve it.  If you are still unable to find the package we will assist you in filing a claim with said carrier. 

    • Ask neighbors if they may have received the package.

    • Ask your local letter carrier where he may have delivered the package.

    • Go to your local USPS and ask them where the package was delivered.

    • Ask other family members if the package was taken in by them.

    • If it was delivered to a mailbox, check the very back of your mailbox. Sometimes packages get pushed to the back and are missed.

    • If you sent it to someone other than yourself make sure they realize it is a package from you.

    • Did you check your mail? Or, the larger mailbox where the postman may have placed it.

    Unfortunately, porch pirating behavior has become much more prevalent.  We use discreet packaging to thwart off thieves. If you feel that you may be victim to porch pirates, please consider having your package delivered to your place of employment, having a doorman accept the order or ship it to a family member who will be home during the day. Smartphone apps may be of assistance, too.


    You may also request special delivery instructions in the “Company” section of the shipping address.