Exchange Program

 

BirdSupplies.com Exchange Policy

Please follow these instructions to be eligible for an Exchange:

Ship Returns to :

BirdSupplies.com 
5025 N Sungold LN
Castle Rock, CO 80109

Clearance items and avian supplements may not be returned or exchanged. All sales are final.

The  following exceptions apply:
    1. Exchanges are only offered for US based orders.
    2. Supplements and sprays are excluded and ineligible for exchange.
    3. Enter exact specifications of desired exchange item, including color and size. Always include your original receipt with a note telling us exactly what you want to exchange the item for, including size or if you'd prefer a store credit.
    4. All items must be in brand new, unworn condition, unwashed, with packaging intact (if applicable) to qualify. This includes any evidence of wear, including trims, dander or dust, dirt, bite marks, and smoke smell or any other odors.  Any items that are not in brand new condition will not be eligible for exchange or credit.
    5. If the new items that you wish to receive cost more than the price on the invoice of your returned item, please include a check to pay the difference,
    6. eBooks: Immediately after your payment is processed, you will receive a link that allows you to download the eBook up to three times.  We are unable to revoke access to the book and therefore, can not offer a refund for eBooks.

 Feel free to contact us with any questions.