Exchange Program Exchange Policy

We want you to be satisfied with your purchase.  You may exchange any unopened, unworn bird collar or supplement for credit toward any other product in our store.

Bird Collars:

Bird sizes and weights vary dramatically, even within a species. Our sizing suggestions are for an average sized, species-specific bird. Due to this, sizing chart suggestions may not be accurate for all birds. Nor, can we accurately predict an individual birds disposition, in term of collar acceptance. 

Please note that about 10% of birds discover how to remove a bird collar. We ALWAYS advise that you take the time to help your pet become accustomed to wearing apparel.  We supply collar training information with every UnRuffledRx bird collar purchase.  

When you receive your order, please do a visual inspection to determine accurate bird collar for SIZE and your birds ABILITY TO REMOVE the collar before removing packaging or placing the collar on the bird.

  1. Describe the EXACT specifications of desired exchange item, including collar style, color, and size on your original invoice. You may use your exchange credit for anything in our store. This offer is good for US-based orders only.
  2. Carefully inspect your return for signs of wear.  Any signs of wear will be rejected.
  3. Price Difference: If the new items that you wish to receive costs more than the product price of the returned item minus discounts on your receipt, please include a check to pay the difference,
  4. Send your exchange back to:
5025 N Sungold Ln
Castle Rock, CO 80109

Please apply the correct amount of postage to your item. We are unable to retrieve items from the Post Office that have postage due. 

eBooks:Immediately after your payment is processed, you will receive a link that allows you to download the eBook up to three times.  We are unable to revoke access to the book.  It is  not the buyers responsibility to ensure that they've enabled their server to deliver the download link.

Please ensure that adequate postage is put on your return. Returns without adequate postage will be returned to you and that no signature is required upon deivery.  We suggest that you use a trackable return method.